Privacy policy

Privacy Policy

Last Updated: February 16, 2026

Kyntsugi (“we”, “us”, “our”) operates this website and online store to provide customers access to our products and services (the “Services”). Our store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our Services.

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

  • Full name
  • Billing and shipping address
  • Phone number
  • Email address
  • Order details and purchase history
  • Information provided when contacting customer support

Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address
  • Device type and browser information
  • Pages viewed and time spent on the website
  • Referring website
  • Interaction data such as items viewed, added to cart, or purchased

This information may be collected using cookies and similar tracking technologies.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Communicate order updates
  • Provide customer support
  • Improve our website and customer experience
  • Prevent fraud and unauthorized transactions
  • Run marketing and advertising campaigns (including Meta advertising)
  • Comply with applicable laws and legal obligations

3. Advertising and Tracking Technologies

We may use tools such as the Meta Pixel and similar technologies to:

  • Measure website traffic and customer behavior
  • Improve advertising performance
  • Show relevant advertisements on platforms such as Instagram and Facebook

These technologies may collect data about your interaction with our website. Information collected may be shared with advertising and analytics partners in accordance with their respective privacy policies.

You can manage cookies through your browser settings.

4. Payment Information

All payments are processed securely through third-party payment gateways. We do not store your complete debit or credit card information on our servers.

5. Sharing of Personal Information

We may share your information with:

  • Shopify (our e-commerce platform provider)
  • Payment processors
  • Shipping and logistics partners
  • Marketing and analytics service providers
  • Government or legal authorities where required by law

We do not sell your personal information.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Comply with legal and tax requirements
  • Resolve disputes
  • Enforce our agreements

8. Your Rights

If you wish to access, correct, or request deletion of your personal information, you may contact us at the email address below. We will respond in accordance with applicable laws.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Information

For questions regarding this Privacy Policy or your personal information, contact us at:

Email: rushatb.kyntsugi@gmail.com
Address: Sunshine Helios Sector 78, C Block, Noida, Uttar Pradesh – 201305, India